Key Benefits

Easy enrolment process
  • Simple QR Code enrolment and registration
  • Simple verification, no additional documentation
Gets you re-connected fast!
  • Gets you re-connected with repair at your convenient
  • Appointed/authorised service center
Hassle free end-to-end
  • Contact Hotline to arrange for on-site collection
  • After repair, we will contact you for collection
Zero Access Fee
  • Save time
  • Amount can claim up to smartphone price *applicable to extended warranty

FAQs

Things that you want to know

What is IN.SHIELD CARE?

It’s not insurance, it’s a smart service for smartphone repair that gives you maximum peace of mind.
Why IN.SHIELD CARE?

With smartphones pricing and repair cost increasing. Huge saving cost and value for money with IN.SHIELD.CARE.
What is IN.SHEILD CARE include?

One time screen crack repair or 12 months extended warranty*
When can I buy the IN.SHIELDCARE plan?

Buy with new smartphone at point of sales or within 12 months of manufacturer warranty period.
How much do I need to subscribe IN.SHIELD CARE?

For $0.20 a day will keep your mobile lifestyle active; retail price at $148.
Is there any service repair fee?

No service fee will be charged for each service repair
How can I enroll for the service?

Scan the QR Code is easy and fill up the customer detail and information.


Your device IMEI MUST match the IMEI on our records.
Can I terminate IN.SHIELD Care at any time?

Yes, there is no minimum contractual period. No refund upon purchase.
How do I know my service is activated?

Upon validation, our customer agent will send an email/whatsapp to you on the successful registration/activation.
What should I do to make a service repair?

You can contact our hotline, 6586-7780 or drop-off the smartphone at our appointed service repair collection centres.
How will I know the service repair is ready?

Once your smartphone is repaired, our care agent will contact you for collection.
What is the warranty period after repair?

Warranty repair is covered between 1 – 3 months.
Can I transfer IN.SHIELD CARE ownership?

Yes, it is transferable. T&Cs apply.
Can I enroll for more than 1 smartphone device?

Yes, each device will need a separate IN.SHIELD CARE(one enrollment/activation per IMEI).
What should I do if I make an in-warranty exchange?

Contact your smartphone manufacturer for support and if a replacement is issued, call our hotline to update the replacement smartphone details.
What is the service centres operating hours?

Operation hours : Monday – Saturday, 11am – 7pm.

Close on Sunday and Public Holidays.